Systems & CRM
Every enquiry gets a clear place, an owner and follow-up until it books, on the BEAK+ system.
EnquiryEnquiryAny contact from a potential patient: a message, call or form. Not a booking yet.Conversion rateConversion rateHow many enquiries in every 100 became a booking. Reply speed and quality matter more than the ad.Reply timeReply timeThe time between a patient's message arriving and the first real reply.
When you need it
Enquiries are scattered across WhatsApp, calls and messages, and nobody knows who followed up. That is how bookings are lost after you already paid for them in ads. BEAK+ puts every enquiry on one path, with an owner and follow-up dates, until the patient shows up.
What it includes
- BEAK+ set up for enquiry follow-up
- Enquiries from every channel in one place
- The source and cost of every enquiry
- Team permissions and patient paths
- Reports on reply speed, booking and attendance rates
What changes for you
- No enquiry lost after you paid for it
- You see how each receptionist performs
- More bookings from the same number of enquiries
How we work
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1
Bring every source together
WhatsApp, website, ads and calls in one place.
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2
Define the stages
New, contacted, booked, attended, and follow-up after the visit.
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3
Train the team
Reply scripts and clear rules for each stage.
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4
Follow up daily
Alerts for late enquiries and a report on what was lost and why.
One enquiry in BEAK+
- New A WhatsApp message from a Snapchat ad lands on the board in seconds.
- Contacted Staff reply with a ready script, and response time is measured.
- Booked The appointment is logged; the patient gets a confirmation and reminder.
- Attended Attendance is recorded, so you know which ad really brought a patient.
Questions about this service
Does it replace our clinic system?
No. BEAK+ runs enquiries up to booking, alongside your medical records system.
How many users do we need?
Usually reception staff and a supervisor; the subscription is per user.
Where is data stored?
In the facility's own account, with limited permissions per user.
Services that work with it
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Retention, Partnerships & Training
Patients who return and refer others, and a reception team that knows what to say.
Service details -
Growth Strategy & Management
One plan that ties your goal to your budget and every channel, measured every week.
Service details -
E-commerce & Online Booking
Online booking and payment for services and packages, without a single call.
Service details
Let us find what your facility actually needs
A 30-minute online meeting. We review where you are today and leave with a clear first step, whether or not we work together.