Systems & CRM

Every enquiry gets a clear place, an owner and follow-up until it books, on the BEAK+ system.

EnquiryConversion rateReply time

When you need it

Enquiries are scattered across WhatsApp, calls and messages, and nobody knows who followed up. That is how bookings are lost after you already paid for them in ads. BEAK+ puts every enquiry on one path, with an owner and follow-up dates, until the patient shows up.

What it includes

  • BEAK+ set up for enquiry follow-up
  • Enquiries from every channel in one place
  • The source and cost of every enquiry
  • Team permissions and patient paths
  • Reports on reply speed, booking and attendance rates

What changes for you

  1. No enquiry lost after you paid for it
  2. You see how each receptionist performs
  3. More bookings from the same number of enquiries

How we work

  1. 1

    Bring every source together

    WhatsApp, website, ads and calls in one place.

  2. 2

    Define the stages

    New, contacted, booked, attended, and follow-up after the visit.

  3. 3

    Train the team

    Reply scripts and clear rules for each stage.

  4. 4

    Follow up daily

    Alerts for late enquiries and a report on what was lost and why.

Try it yourself

One enquiry in BEAK+

  1. New A WhatsApp message from a Snapchat ad lands on the board in seconds.
  2. Contacted Staff reply with a ready script, and response time is measured.
  3. Booked The appointment is logged; the patient gets a confirmation and reminder.
  4. Attended Attendance is recorded, so you know which ad really brought a patient.

Questions about this service

Does it replace our clinic system?

No. BEAK+ runs enquiries up to booking, alongside your medical records system.

How many users do we need?

Usually reception staff and a supervisor; the subscription is per user.

Where is data stored?

In the facility's own account, with limited permissions per user.

Let us find what your facility actually needs

A 30-minute online meeting. We review where you are today and leave with a clear first step, whether or not we work together.

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