What you will do
- Score reception calls and messages against a checklist.
- Deliver training sessions with approved scripts.
- Check adherence after training and report it.
Patient Experience & Training
Patient Experience Trainer
You assess reception calls and messages and run training sessions using the approved scripts. You follow up on adherence after each session and report results to the senior trainer.
- LevelSpecialist
- LocationRiyadh, Saudi Arabia · Cairo, Egypt
- Work typeFull time · Remote
- AssessmentAssessment: 54 questions in 53 minutes
What we look for
- 1 to 3 years in the field, ideally in healthcare.
- Advanced English reading (CEFR C1): the assessment is in English.
- Fluent Arabic for clients and patients.
The assessment
In English: 54 questions in about 53 minutes, in one sitting.
| Part | Questions | Minutes |
|---|---|---|
| ReasoningReading, numbers, logic and patterns. | 24 | 22 |
| Role judgementSituations from the job itself, with healthcare clients. | 20 | 25 |
| Healthcare compliancePrivacy, consent and health advertising rules in Saudi Arabia and Egypt. | 10 | 6 |
Before you start
- Questions are in English; the screens follow the site language.
- You complete it in one sitting. If your connection drops, you continue where you stopped.
- Each question has its own time on screen, and you cannot go back.
- Computer, phone or tablet. No camera, no microphone.
- Choose a quiet place. Leaving the page is recorded and the time keeps running.
- At the interview we ask you 8 questions from your assessment again.
- If you use a screen reader, or need extra time or another format for the assessment, email info@naqardigital.com before you start and we will arrange it.
- One attempt per job every 6 months.