What you will do
- Set service standards and response times.
- Lead renewal and pricing talks with key clients.
- Hire account managers and assign portfolios.
Client Services
Client Services Director
You own client retention and service standards across Naqar, and the account team that delivers them. You hire account managers, lead renewal talks with key clients and report retained revenue to management.
- LevelLead
- LocationRiyadh, Saudi Arabia · Cairo, Egypt
- Work typeFull time · Remote
- AssessmentAssessment: 72 questions in 70 minutes
What we look for
- 6 years or more, with at least 2 years leading a team.
- Advanced English reading (CEFR C1): the assessment is in English.
- Fluent Arabic for clients and patients.
The assessment
In English: 72 questions in about 70 minutes, in one sitting.
| Part | Questions | Minutes |
|---|---|---|
| ReasoningReading, numbers, logic and patterns. | 28 | 22 |
| Role judgementSituations from the job itself, with healthcare clients. | 18 | 22 |
| LeadershipTeam decisions, priorities and stakeholders. | 16 | 20 |
| Healthcare compliancePrivacy, consent and health advertising rules in Saudi Arabia and Egypt. | 10 | 6 |
Before you start
- Questions are in English; the screens follow the site language.
- You complete it in one sitting. If your connection drops, you continue where you stopped.
- Each question has its own time on screen, and you cannot go back.
- Computer, phone or tablet. No camera, no microphone.
- Choose a quiet place. Leaving the page is recorded and the time keeps running.
- At the interview we ask you 8 questions from your assessment again.
- If you use a screen reader, or need extra time or another format for the assessment, email info@naqardigital.com before you start and we will arrange it.
- One attempt per job every 6 months.