What you will do
- Set return-visit targets with each clinic owner.
- Design after-visit follow-up programmes.
- Hire trainers and plan their client schedule.
Patient Experience & Training
Retention Lead
You own patient retention across clients: return-visit targets, after-visit follow-up programmes and the training team. You hire trainers, agree targets with clinic owners and report retention results to Naqar's management.
- LevelLead
- LocationRiyadh, Saudi Arabia · Cairo, Egypt
- Work typeFull time · Remote
- AssessmentAssessment: 72 questions in 70 minutes
What we look for
- 6 years or more, with at least 2 years leading a team.
- Advanced English reading (CEFR C1): the assessment is in English.
- Fluent Arabic for clients and patients.
The assessment
In English: 72 questions in about 70 minutes, in one sitting.
| Part | Questions | Minutes |
|---|---|---|
| ReasoningReading, numbers, logic and patterns. | 28 | 22 |
| Role judgementSituations from the job itself, with healthcare clients. | 18 | 22 |
| LeadershipTeam decisions, priorities and stakeholders. | 16 | 20 |
| Healthcare compliancePrivacy, consent and health advertising rules in Saudi Arabia and Egypt. | 10 | 6 |
Before you start
- Questions are in English; the screens follow the site language.
- You complete it in one sitting. If your connection drops, you continue where you stopped.
- Each question has its own time on screen, and you cannot go back.
- Computer, phone or tablet. No camera, no microphone.
- Choose a quiet place. Leaving the page is recorded and the time keeps running.
- At the interview we ask you 8 questions from your assessment again.
- If you use a screen reader, or need extra time or another format for the assessment, email info@naqardigital.com before you start and we will arrange it.
- One attempt per job every 6 months.